Full payment must be received at the time of booking. Unpaid reservations will be automatically cancelled. Voyages AML accepts payments by credit card (Visa, MasterCard).
At the time of booking, Voyages AML will send an invoice by email or regular mail, as well as all additional information needed to benefit from the services included in your package. The client’s invoice must be shown at the pier in order to pick up the cruise tickets and other documents.
Voyages AML is not responsible for lost or stolen documents.
Clients and travel agents are required to inform Voyages AML at least 7 days prior to departure if the travel documents have not yet been received.
The package is non-refundable and may not be transferred to another person, nor moved to another date. Cancellation fees represent 100% of the total package cost per person, including taxes and service charges. A cancellation letter must be sent to Voyages AML prior to the departure date.
More than fifteen (15) days before the start date of the stay, you can obtain a full refund of the package, less the management fees of $50 per file which are non-refundable.
Fifteen (15) days or less before the start date of the stay, no refund of the package will be possible.
Up to seven (7) days before the start date of the stay, you can request a change of date which will or will not be granted, depending on availability.
In the seven (7) days preceding the start of the stay, you will not be able to obtain any refund or change of date.
Valid for the winter 2022 seasons.
In the event that Voyages AML or one of its suppliers cancels part of the services owing to force majeure, because holding the event would be unsafe, illegal or impossible, or for any other reason, provided that Voyages AML gives clients at least 7 days’ prior notice, Voyages AML will reimburse all sums paid by clients who are affected by the cancellation.
Voyages AML does not assume liability for inconveniences caused by delays beyond its control.
Voyages AML shall not be liable for the loss of, damage to or theft of objects or luggage aboard its ships or other means of transportation unless resulting from the actions of a Voyages AML representative.
Adults are responsible for supervising children travelling with them, both on board and on the piers.
Voyages AML does not allow pets.
The packages excludes meals, tips and transportation.
“The Explore Québec on the road discount only applies to residents of Québec. Proof of residence must be provided when booking (driver’s license, cell phone bill, etc.). Please send proof by email to info@voyagesaml .com. Without such proof, the regular price will be applied. Please note that as of September 1, 2021, proof of vaccination is required to attend certain “non-essential” public places in Quebec, such as bars, restaurants, gyms or festivals and “indoor high activity venues”