Payment
Full payment must be received at the time of booking. Unpaid reservations will be automatically cancelled. Voyages AML accepts payments by credit card (Visa, MasterCard).
Travel documents
At the time of booking, Voyages AML will send an invoice by email, as well as all additional information needed to benefit from the services included in your package. It is important to keep the invoice, as it may be required during the use of your package. Clients and travel agents are required to inform Voyages AML at least seven (7) days prior to the start of the package if the travel documents have not yet been received. Voyages AML is not responsible for lost or stolen documents.
Cancellation and modification
More than fifteen (15) days prior to the package start date, you may obtain a full refund of the package, minus a non-refundable administration fee of $50 per file, subject to the specific policies applicable to each subcontractor.
Fifteen (15) days or less prior to the package start date, no refund will be possible.
More than seven (7) days prior to the package start date, you may request a date change, which will be granted or not depending on availability.
Seven (7) days or less prior to the package start date, no refund or date change will be possible.
Travel insurance
It is strongly recommended to purchase cancellation/interruption insurance to protect yourself in case health issues or other unforeseen events require passengers to cancel their package.
Liability
If a portion of services is cancelled by Voyages AML or one of its subcontractors due to force majeure, because the activity or service would be rendered unsafe, illegal, or impossible, or for any other reason beyond its control, Voyages AML will refund the affected clients the amounts received from them. Voyages AML assumes no responsibility for inconveniences caused by delays or cancellations not attributable to it.
Clients are responsible for their luggage and personal belongings at all times while using their package. Voyages AML is not responsible for the loss, damage, or theft of items or luggage, unless such loss results from the personal fault of a Voyages AML representative.
Children
At all times, adults remain responsible for the whereabouts and conduct of children travelling with them, for all activities and transportation related to the use of the package.
Animals
Animals are not permitted on board Voyages AML vessels when the package includes a cruise. When the package includes transportation and/or accommodation, the animal policies of the carrier and/or hotel or lodging provider will apply.
Admission
If a passenger’s behaviour suggests that they may be detrimental to other travellers, Voyages AML reserves the right to deny them access, in whole or in part, to any of the services offered (cruise, transportation, etc.) due to their conduct (intoxication or otherwise), without compensation. The passenger will be solely responsible for any costs incurred as a result of their behaviour.
Exclusions
Packages exclude meals, tips, and transportation.
Special conditions
The Explore Québec sur la route discount applies only to Québec residents. Proof of residence must be provided at the time of booking (driver’s license, cell phone bill, etc.). Please send proof by email to info@voyagesaml.com. Without such proof, the regular price will apply.