As you know, an unprecedented crisis is raging now and the travel industry unfortunately does not escape it. Like you, we need to adjust and comply with daily news and the advice from our two levels of government.
Please note that in the coming days, we will contact all our customers who have a cruise departure scheduled for the 2020 season by telephone to validate the options available to you regarding the postponement or cancellation of your cruise. To do this, our sales team will proceed according to the date of your departure and will first contact the customers whose cruise was to take place in May, then in June and so on until December.
As each client is unique, we recommend a personalized approach depending on the product and the type of cruise that has been booked. In this context, we appreciate in advance your great collaboration.
In closing, we would like to remind you that Voyages AML is a Quebec family business and that, by purchasing your cruise, you are helping not only to encourage a local business, but also to maintain several jobs in Quebec.
Rest assured that our entire team works very hard to provide you with customer service that lives up to our reputation.
The Voyages AML team